Service Tech

Posted: 11/08/2021

Pella® Windows & Doors of North Carolina is dedicated to making your window and door projects a worry-free experience. We offer the entire Pella window and door line of products-providing homeowners, contractors, architects and engineers innovative solutions and customer satisfaction since 1925.

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Pella Windows and Doors of North Carolina is looking for a Field Technician to join our Asheville team! This position is responsible for servicing our Pella products in area homes while providing exceptional customer experience. Successful Field Technician candidate have a desire to learn and a positive outlook to turn challenges into opportunities. Construction experience is a plus.

SUMMARY:

Service Technicians are responsible for repairs and adjustments to windows, doors and other Pella products while ensuring excellent customer service.

 


QUALIFICATIONS:

  • Knowledge of residential construction and the ability to use hand tools is desired.
  • Must be able to work from ladders and scaffolding and work well unsupervised.
  • Candidates need to be neat in appearance, a good listener, a problem solver and personable with good communication skills for direct customer contact.
  • Qualified candidates will be highly dependable
  • Computer experience preferred

 


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for repairs and adjustments which may include such tasks as replacing glass or installing items such as window shades, blinds, muntin’s and roll screens.
  • Also responsible for the preparation of field reports on product problems, collection of COD receipts and maintenance of service order and billing paperwork.
  • Awareness of service-related issues and the administration is a critical backbone to the support function of this position.
  • Responsible for preparation and clean up of work area with careful attention to courtesy toward the homeowner's belongings and surroundings.
  • Additional duties as specified by management.
  • Ensuring quality customer service.
  • Responsible for driving a company vehicle.
  • Responsible for reporting any maintenance needed for the company vehicle.
  • Responsible for keeping company vehicle neat and clean.

 


EDUCATION/ EXPERIENCE:

  • Qualified candidates will possess 1-2 years of related education/experience, particularly in the area of building materials or construction.
  • High School graduate required; some college preferred.

 


CERTIFICATES, LICENSES, REGISTRATIONS:

  • A valid driver's license and clean driving record is required.

 


Benefits Include:

  • Competitive Compensation
  • 401k
  • Profit Sharing
  • Insurance (Medical, Dental and Vision)
  • 9 Paid Holidays
  • Vacation/PTO